Careers

Full Circle Insights is poised for explosive growth in the Salesforce and marketing automation market. As background, Full Circle Insights addresses the critical issue for VP’s of marketing using Salesforce – getting accurate performance information about marketing campaigns. 100% built on the Salesforce1 Platform and compatible with all leading marketing automation solutions, Full Circle Insights gives every marketer accurate data that can be used in planning the next set of great campaigns. We provide accurate charts and dashboards that can be simply cut and pasted into the next board or planning presentation. Customers can use Full Circle Insights to easily understand which programs are driving revenue, which are helping, and which are not performing at all.


Open Positions

Sales

Sales Development Representative  | 

Full Circle Insights is poised for explosive growth in the salesforce.com and marketing automation market. As background, Full Circle Insights addresses the critical issue for VPs of marketing using salesforce.com – getting accurate performance information about marketing campaigns.

100% built on the Salesforce1 Platform and compatible with all leading marketing automation solutions, Full Circle Insights gives every marketer accurate data that can be used in planning the next set of great campaigns. We provide accurate charts and dashboards that can be simply cut and pasted into the next board or planning presentation. Customers can use Full Circle Insights to easily understand which programs are driving revenue, which are helping, and which are not performing at all.

To fuel our growth, Full Circle Insights is seeking new college graduates to become talented sales development representatives who identify and qualify prospects.

Responsibilities:

  • Schedule demos with qualified prospects leveraging inbound leads and target account selling
  • Meet monthly and quarterly demo objectives
  • Demonstrate clear understanding of product and service value propositions
  • Work with corporate account managers to implement sales strategies

Experience:

  • Excellent written and oral communications skills
  • Highly motivated professional with excellent inter-personal skills
  • High levels of energy, drive, enthusiasm, initiative, and commitment
  • Experienced competitive athletes preferred
  • Experience with salesforce.com a plus
  • B.S. or B.A. degree

Competitive compensation package including stock options.

Job Location

San Mateo, CA

For interested candidates, please send resume to Bonnie Crater bonnie@fullcircleinsights.com.

Principals only.

Account Executive  | 

As a thought leader in the marketing analytics space, we are seeking talented and highly motivated account executives to help fuel and drive our growth.

Responsibilities:

  • Work with Sales Development reps to identify and qualify prospective customers
  • Work with team of technical sales professionals to develop and sell to prospects
  • Effectively demonstrate the application’s features and functionality to prospects
  • Fully manage customer accounts and sales cycles from cradle to grave
  • Identify key sales processes and develop working methodology for revenue development
  • Work with management to improve sales efficiency for qualifying and closing sales
  • Contribute to the company’s strategic plan

Qualifications:

  • 2-4 years work experience ideally at a cloud-based CRM or marketing automation company.
  • Working knowledge of salesforce.com
  • Consistent history of achieving/exceeding quota
  • Driven to win deals and create satisfied customers
  • Ability to communicate and sell to prospects at the Director, VP and C-levels
  • Strong verbal and written communication skills
  • Strong business acumen and “team first” attitude
  • B.S. or B.A. degree

Job Location

San Mateo, CA

For interested candidates, please send resume to Bonnie Crater.

Customer Success

Technical Writer and Content Developer  | 

Company Description:

Full Circle Insights is a growing startup company with pioneering products that help companies understand marketing’s contributions to pipeline and revenue. The technical writer will be part of the customer success team at Full Circle, but will work extensively with engineering, product development and customer success to formulate, design and execute product and training documentation. Full Circle Insights Customer Success is all about building a great team in an environment based on trust, openness, collaboration, respect, quality, and work/life balance. We work hard together to deliver high quality solutions that help our customers succeed. Our team is made up of seasoned Salesforce professionals, architects, testers, and managers with deep and wide experience, as well as junior and mid-level folks.

Job Description:

About You

You’re a problem solver with excellent people skills who knows what your customers need. You have proven experience writing easy-to-read help and implementation guides, release notes and user interface text. You should also have experience creating demo and explainer videos, tutorials, and other user assistance materials for enterprise business applications. You aren’t afraid of code or complex technologies, and, ideally, have experience writing documentation for Salesforce or ISV partner applications that run on the Salesforce platform. You’re a great match if you’re self-directed, requirements-driven, passionate about technology, produce high-quality documentation, and understand how your work contributes to the overall success of the product. You understand that autonomy and teamwork aren’t opposing but complementary values.

Responsibilities:

  • Develop a documentation strategy that meets our needs for customer communication and education and internal collaboration
  • Write and maintain easy-to-use and easy-to-read product documentation and guides
  • Write release notes, upgrade notifications and product upgrades
  • Implement a nimble process for drafts and content approval
  • Post release notes, upgrades, how-to-tips to support community and email to customers via marketing automation tools
  • Develop requirements by constituency (internal, customers, partners, functional groups)
  • Develop training materials to be used both internally and externally
  • Project manage production of how-to and explainer videos with external production company

Qualifications:

Basic Qualifications

  • Bachelor’s degree or higher
  • 2-5 years of experience writing technical documentation for software-based systems
  • 2-5 years of experience working on customer-facing documentation, in collaboration with groups including Product Management, Engineering, and Support
  • Experience creating visual content to support explanation of complex technical concepts

Desired Qualifications

  • 2+ years of Salesforce platform experience and familiarity with CRM concepts
  • Experience with Salesforce Community, Pardot and Marketo are a bonus
  • Proven record of managing complex documentation projects through the complete development life cycle
  • Superior writer and editor with an eye for detail and an ear for nuance
  • Excellent communication and organizational skills; requires minimal supervision
  • Analytical, creative, confident, and self-motivated
  • Thrives in fast-paced environments where the adaptable and quick-witted excel
  • Proficient with a range project tracking and collaborative tools including wikis, Google docs, and JIRA (or similar)
  • Proficient with a range of content design and delivery tools including Microsoft Office Suite, TechSmith SnagIt, Camtasia

Additional Information:

Benefits

  • 3 weeks paid vacation and 10 paid holidays, annually
  • Best in class health, dental, and vision benefits for employee and dependents
  • 401K plan
  • Competitive salary and stock options
  • Free lunch on Wednesdays, happy hours

Job Location

San Mateo, CA or Seattle, WA

For interested candidates, please apply here.