Full Circle Insights Careers

Full Circle Insights (FCI) is poised for explosive growth in the B2B Marketing Analytics product space.

FCI addresses the critical issue for VPs of Marketing using Salesforce.com – getting accurate marketing performance measurement data and contribution to pipeline and bookings attribution. FCI is 100% built on the Salesforce Platform and can use data from leading marketing automation platforms, Google Analytics, and Salesforce.com to create a real-time view of marketing and sales performance.  We provide accurate Salesforce.com-based charts and dashboards (Classic and Lightning) that can be simply cut and pasted into the next board or planning presentation. Customers use FCI to easily understand which campaigns, programs, vendors, and content are driving engagement, conversations, pipeline, and revenue.

Open Positions

Sales Development Representative

Full Circle Insights (FCI) is looking for a high energy and dynamic Sales Development Representative (SDR) to provide pre-sales support. This role will be responsible for servicing inbound sales and related inquiries with a focus on engaging and qualifying all prospective customers. This role is one of the first touch points for prospects and has the opportunity to set the tone for the entire sales cycle. Over time, SDRs may have a career path to grow into Account Executives.

Responsibilities:

  • Respond, engage and qualify inbound leads and inquiries
  • Capability of understanding customer pain points, requirements, and correlating potential business value that can be provided by intelligent and engaging conversations over the phone and email
  • Schedule demos with qualified prospects leveraging inbound leads and target account selling
  • Meet monthly and quarterly business development goals
  • Work with account executives to implement sales strategies
  • Effectively partner and work across internal teams including Sales, Marketing, Product, Customer Success

Experience:

  • Excellent written and oral communications skills
  • Highly motivated professional with excellent interpersonal skills
  • High levels of energy, drive, enthusiasm, initiative, and commitment
  • Experience with the following sales tools a plus: Google Apps, MS Office, Salesforce.com, Outreach.io, LinkedIn, Drift
  • B.S. or B.A. degree or relevant experience

Additional information

Benefits:

  • 401K Plan
  • 3 weeks paid vacation and 10 paid holidays, annually.
  • Best in class health, dental, and vision benefits for employee and dependents.
  • Competitive salary and stock options.

Job Location:

San Mateo, CA

 

Click here to apply online

Principal Product Manager

Marketing analytics is a crucial tool for marketers to understand the impact of campaigns on a company’s pipeline and revenue.  At Full Circle Insights, we help B2B marketers improve their ability to impact company performance — to improve annual planning, measuring against goals, optimizing lead management processes and evaluating marketing program performance against sales.  Full Circle is looking for a strong, proactive leader to guide the future of our marketing performance management offerings.

Responsibilities:

  • Own the product vision for Full Circle. Ensure that it aligns with the overall product and company vision. Be an expert on the domain, the market, the trends. Evangelize the vision consistently so all stakeholders are aligned, have context and understand where we are going.
  • Represent the customer. Be the champion and voice of customers. Build impactful, personal customer relationships. Bring the customer’s voice into the creation process. Own requirements, specifications, and release plans.
  • Drive for the best customer experience possible. Work closely with engineering to develop, test, and deliver assets to engineering. Work with the technology team to deliver a world-class product driven by customers, prospects, advisory teams and internal product experts. Drive the end to end feature deliver cycle.
  • Measure success. Measure everything. A feature’s release does not dictate success. Define what success means for each feature and each function before it even goes to development. Develop ways to constantly define and monitor success.
  • Collaborate across teams. We win or lose as a team. Product Managers play a critical role in creating alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job.
  • Communicate clearly and efficiently. Coordinate product release communications for your components. Define expectations for engineering teams and hold them accountable to success and failures. Work closely with Product Marketing Managers to promote your products both internally and externally and ensure a cohesive message.
  • Represent Full Circle as a domain and product expert at customer interactions, industry and corporate events and online in customer community and through social networking.

Experience:

  • 5+ years of product management experience, or equivalent responsibilities
  • 5+ years Salesforce.com experience (especially Sales Cloud), preferably product owner building native Salesforce.com applications (for a corporation, a Salesforce Partner, or Salesforce ISV)
  • Leadership DNA – proven ability to set a vision, excite and lead a cross-functional technical team
  • Gathering and transforming business requirements and market needs into a successful product strategy
  • Experience presenting to executive leadership and handling sensitive customer situations
  • Ability to handle multiple competing priorities 
  • Strong troubleshooting and analytical thinking skills
  • Ability to lead and work autonomously
  • Experience working with B2B marketing automation software such as Pardot, Marketo, Eloqua, or Hubspot
  • Strong user experience/design sense, with a record of building great products
  • Experience with agile development methodologies, such as scrum
  • CS degree or equivalent

Additional information

Benefits:

  • 401K Plan
  • 3 weeks paid vacation and 10 paid holidays, annually.
  • Best in class health, dental, and vision benefits for employee and dependents.
  • Competitive salary and stock options.

Job Location:

San Mateo, CA

Click here to apply online.

Business Analyst

 

Company Description

Full Circle Insights is a growing company with pioneering products that help companies understand marketing’s contributions to pipeline and revenue. The customer success team is responsible for implementing Full Circle products and supporting our customers post-deployment. We are seeking self-driven individuals with a “get it done” mentality and a passion for helping organizations solve complex business and technology problems. This person will build and deliver intelligent and robust solutions for Full Circle’s customers. Our customers have adopted a data-driven approach to running their marketing efforts; the candidate should be comfortable with data management and manipulation and helping customers digest and understand data sets and metrics.

Job Description

The individual in this role will lead technical and business requirements sessions with Marketing and Sales to achieve the goals of both Marketing and Sales. The successful candidate will have a minimum of five years’ relevant work experience and be able to provide marketing best practices and strategy as it relates to marketing and sales metrics.  The successful candidate will be adept at managing customer expectations, leading implementation teams, and maintaining scope according to defined requirements. Individuals with broad experience implementing salesforce.com with Marketo, Eloqua or other marketing automation tools will have a head start.

Full Circle Insights is an exciting young company. We’re looking for smart people with great communication skills, quick thinkers who can thrive in a start-up environment and can contribute to developing processes and protocols. We have a solid team and we’re excited about building the company.

Responsibilities

  • Facilitate consultative sessions with customer to determine the best business solution to meet customers marketing and sales metrics goals.
  • Translate business requirements into well-architected solutions that best leverage Full Circle and the salesforce.com platform
  • Lead technical design sessions; architect and document technical solutions that are aligned with customer business objectives
  • Manage the technical delivery of custom development, integrations, and data migration elements of a salesforce.com implementation
  • Develop custom solutions and interfaces leveraging the salesforce.com platform
  • Manage technical scopes
  • Design and manage the execution of test plans to ensure a quality solution is delivered
  • Be a credible subject matter expert to customers and partners on sales cycles and marketing events
  • Contribute to developing new customer success processes
  • Coach and mentor junior technical resources; own responsibility for ongoing technical development of technical resources on Salesforce projects

Qualifications

  • Bachelor’s degree in a technical discipline or equivalent
  • Proven ability to design and optimize business processes and integrate business processes across disparate systems
  • 5+ years of Marketing industry experience
  • Strong expertise in Salesforce reports and dashboards
  • Understanding of the salesforce.com product suite including Salesforce1, Sales Cloud, Service Cloud, Platform and the AppExchange
  • Configuration experience using the salesforce.comp point-and-click developer interface
  • Awareness of programmatic solutions on the Salesforce platform including Apex and Visualforce
  • Understanding of the salesforce.com data loader for data migration activities in salesforce.com
  • Strong background in design and development of enterprise systems as part of a complete software product lifecycle
  • Knowledge of marketing automation applications (Marketo, Eloqua, Pardot, Act-On, etc.)
  • Excellent customer-facing written and oral communications skills

Additional information

Benefits

  • 401K Plan
  • 3 weeks paid vacation and 10 paid holidays, annually.
  • Best in class health, dental, and vision benefits for employee and dependents.
  • Competitive salary and stock options.

Job Location

San Mateo, CA

Click here to apply online.