Careers

Full Circle Insights is poised for explosive growth in the Salesforce and marketing automation market. As background, Full Circle Insights addresses the critical issue for VP’s of marketing using Salesforce – getting accurate performance information about marketing campaigns. 100% built on the Salesforce1 Platform and compatible with all leading marketing automation solutions, Full Circle Insights gives every marketer accurate data that can be used in planning the next set of great campaigns. We provide accurate charts and dashboards that can be simply cut and pasted into the next board or planning presentation. Customers can use Full Circle Insights to easily understand which programs are driving revenue, which are helping, and which are not performing at all.


Open Positions

Sales

Sales Development Representative  | 

Full Circle Insights

 

About the Sales Development Representative Role:

The Sales Development Representative is a key, strategic contributor to Full Circle Insights on-going growth and success. This individual is a highly motivated, resourceful, self-starter, who can think strategically yet can also translate that strategy into executing tactically, on a daily basis. The primary role of the SDR is outbound in nature with a focus to: team with AE and Marketing to identify, profile, target, call, develop, qualify, and evangelize Full Circle Insights to Executives, Directors, and key Individuals in target accounts and core strategic industries and verticals; developing pipeline, and qualifying and securing meetings for our Account Executives. It is also the responsibility of the SDR to follow up on any marketing generated leads for their territory and to initiate contact, determine interest, and qualify in accordance with our process.  The ultimate goal of the SDR is to find qualified pipeline and new business revenue for the Account Executives, while expanding our footprint in mid-size and enterprise target accounts.

 

The SDR will be responsible for conducting business development and prospecting efforts into their assigned territory with the goal of identifying and generating new sales opportunities. You will be working directly with Account Executives to identify ideal accounts/prospects and targets, create lists and conduct strategic calls, emails, social selling, and campaigns to create interest in Full Circle Insights, make connections, set appointments, and uncover potential fit and qualify prospects’ needs and pains.  As the first interaction point for prospects, an implicit responsibility of the SDR is to create and maintain an exceptional, highly positive, professional experience in all prospect/customer interactions. We are seeking individuals that have strong work ethic, are self-motivated and resourceful, desire to make a big impact and who also take great pride and accountability in helping shape and form the success and growth of this team.  This is an entry level sales role and candidates that demonstrate exceptional effort, consistent results, and success have the opportunity for further growth and promotion into other roles at Full Circle insights.

 

Responsibilities Include:

  • Achieve assigned goals, and quota
  • Research, identify, call and develop target accounts, contact lists, profiles, and build & manage email/content campaigns
  • Outbound prospecting to target accounts & executive/director level contacts via cold calling, email, social, & specific campaigns
  • Team with Account Executives to target accounts, schedule meetings/demos and build qualified pipeline
  • Learn and master Full Circle Insights product/offering, updates, positioning, case studies, and relevant industry intelligence
  • Develop business and industry acumen and stay current on target account news, industry trends, and competitive landscape
  • Follow prescribed call guides, qualification process, sales standards, & incorporate learning & refinement into process
  • Pitch and deliver presentations
  • Share key learnings & feedback with teammates and cross-functional teams
  • Maintain weekly communication activity cadence of a minimum of 250 calls, and 250 emails a week
  • Manage assigned territory hours and organize daily plans to efficiently manage new prospecting and follow up on Accounts/Contacts already in play, pre-call planning, phone time, email campaign building and sends, and pipeline management
  • Meet SLA (service level agreement) / Cadence on specified MQLs, programs, and campaigns
  • Manage, update, maintain, track, & report on all sales & all associated follow up activities and results in SFDC
  • Manage all campaign and email activity and interactions in SFDC and any associated required systems beyond SFDC

 

Position Requirements:

  • This person is highly motivated, achievement oriented, and personally driven to excel and succeed
  • The candidate has natural curiosity, can converse at the C-level, think strategically and implement tactically
  • A self-starter that is resourceful, resilient, tenacious, and takes personal accountability and initiative
  • This individual is self-disciplined, is proactive, can develop a routine, method, and cadence and has a strong work ethic
  • Must have effective presence in person and on the phone, and possess strong verbal and written communication skills
  • High likability, is an energetic, upbeat, team player who looks for ways to build relationships
  • This individual has sharp listening skills, is thoughtful, and relates and builds rapport easily with other people
  • Enjoys helping and assisting others, solving problems, and demonstrates consistent professionalism
  • Strong aptitude and desire to learn new concepts and information, and try new things
  • Ability to take direction, follow instructions, and incorporate best practices into day-to-day activities
  • This person is a self-starter, is flexible and can adapt quickly to changes in a fast paced, evolving business environment
  • Comfortable multitasking and working with multiple systems & tools. Proactively learns new technology, business acumen, and implements as appropriate
  • Proficient with business productivity tools like email, voice mail, Google apps, Microsoft Office, and SaaS tools
  • 4 year degree required

 

About Full Circle Insights:

Full Circle Insights provides easy-to-use, powerful and complete marketing software that propels fast-growing companies and global enterprises, turning marketing from a cost center into a revenue driver. Full Circle Insights’s marketing automation and sales effectiveness software – including the world’s first integrated solution for social marketing automation – helps thousands of companies around the world streamline marketing processes, deliver more campaigns, generate more win-ready leads, and dramatically improve sales performance.
Full Circle Insights is an Equal Opportunity Employer

 

Account Executive  | 

About the Account Executive Role:

A qualified Account Executive brings a mix of both SMB and Enterprise sales experience, is solution oriented, has personal drive & enthusiasm, solid work ethic, integrity, customer focus, and is team oriented.  You are a natural pace-setter and your agility, intelligence, resourcefulness and focus on results, are the keys to your success. You will be responsible for evangelizing Full Circle Insight solutions, actively managing the entire sales cycle including prospecting, developing new relationships with business decision makers, negotiating contracts, closing business, and driving market share. Account Executives will have aggressive “hunting” skills and will be responsible for developing and closing business in new and existing Full Circle Insights accounts, meeting quotas and goals, and managing their territories.

 

Responsibilities include:

  • Achieve assigned quarterly and annual goals and quota targets
  • Actively prospect, uncover, develop, and manage assigned territory to identify, cultivate, and close new customers for Full Circle Insights’s entire suite of solutions, as well as, cross-sell new products and services to existing customers
  • Evangelize and sell the Full Circle Insights vision to prospects through coordinated efforts, product demonstrations, events, networking with partners, and target-specific initiatives with Marketing
  • Develop and execute on territory & account plans to deliver maximum revenue potential, manage sales activities, updates, and create and deliver accurate forecasts in SFDC
  • Conduct discovery with prospects and qualify opportunities, and allocate time and resources accordingly
  • Manage prospect/customer evaluations, proof of concepts, and any RFP/RFIs
  • Coordinate, team, and co-sell with SDRs, technical sales resources, and selected partners
  • Work cross-functionally with extended team members like Customer Success and Support to ensure a positive prospect/customer experience, & make our customers successful!

Required Skills/ Experience:
We are looking for a highly motivated, over-achieving hunter who flourishes in a fast-paced, dynamic environment. Required experience includes:

 

  • 5 – 10 years of direct quota bearing sales experience selling B2B, or B2C applications into both SMB, Mid-Market, and Enterprise Accounts in a hybrid and outside sales role
  • 4 of those years must include direct sales experience selling SaaS/on-demand applications. Experience selling CRM, SFA, ERP, or native SFDC applications, and/or Marketing software applications, is strongly preferred
  • History of quota over-achievement in highly competitive markets and proven track record in evangelistic selling, selling new technology solutions and services in hybrid role: both over the phone (using technology) as well as, on-site and in person
  • Demonstrable experience in managing complex sales and evaluation cycles, and selling, presenting, and conversing with the C-suite, and closing six figure deals
  • Skilled at negotiating business terms with line-of-business, Procurement and contract teams, senior management and/or C-level executives, and understands the buyers journey, as well as how Mid-size to Enterprise companies operate/run a buy process
  • Effectively manages time and activities on a daily basis; can manage weekly prospecting efforts, sales process, pipeline, late stage deals, contracts, and quota, to produce predictable business results, all managed within SFDC. Must have keen prioritization skills, strong work-ethic, and be able to see and make necessary adjustments based on the business’s needs
  • Sales Leadership & character attributes: This individual is a self-starter with a bias to action, and someone who takes strong accountability for personal results. This person embodies creativity, intellectual horsepower, confidence, resourcefulness, strong work ethic, & masters ambiguity. They demonstrate strong leadership & truly enjoy helping, selling, & working with people. This person is assertive, respected among peers & customers, and is able to influence prospects, customers, teammates and co-workers. Has a proven track record at building rapport & relationships, as well as, strong experience in negotiating deals, & making thoughtful business decisions.
  • Strong communication, presence, & presentation skills a must. This individual needs to be able to structure both verbal & written communications and command an audience both virtually and in-person. Must have professional presence and be able to engage, build rapport, present, and manage at the CXO level. Need to possess strong business acumen, and strong listening and positioning skills. Ability to understand the customer journey, discern internal & external customer pains & needs, and effectively articulate options & solutions. Strength in using solution selling tactics, storytelling, identifying and handling objections and developing positive ROI proof points.
  • Technical Aptitude: This individual has strong technical aptitude and is comfortable working with multiple systems & tools on a daily basis. This person proactively learns new technology and implements as appropriate. Must have thorough understanding of Microsoft Office products, e-mail, Web applications, and Salesforce.com. Strong experience leveraging SFA/CRM systems to improve the quality, predictability and reporting of personal sales efforts.
  • Ability to work in a rapidly expanding and changing environment
  • Four year university/college degree required
  • Ability to work on-site in San Mateo, CA
  • Ability to travel up to 25%

About Full Circle Insights:

Full Circle Insights provides easy-to-use, powerful and complete marketing software that propels fast-growing companies and global enterprises, turning marketing from a cost center into a revenue driver. Full Circle Insights’s marketing automation and sales effectiveness software – including the world’s first integrated solution for social marketing automation – helps thousands of companies around the world streamline marketing processes, deliver more campaigns, generate more win-ready leads, and dramatically improve sales performance.
Full Circle Insights is an Equal Opportunity Employer

Development

Product Management Director  | 

Marketing analytics is a crucial tool for marketers to understand the impact of campaigns on a company’s pipeline and revenue.  At Full Circle Insights, we help B2B marketers improve their ability to impact company performance — to improve annual planning, measuring against goals, optimizing lead management processes and evaluating marketing program performance against sales.  Full Circle is looking for a strong, proactive leader to guide the future of our marketing performance management offerings.


RESPONSIBILITIES

  • Own the product vision for Full Circle. Ensure that it aligns with the overall product and company vision. Be an expert on the domain, the market, the trends. Evangelize the vision consistently so all stakeholders are aligned, have context and understand where we are going.
  • Represent the customer. Be the champion and voice of customers. Build impactful, personal customer relationships. Bring the customer’s voice into the creation process. Own requirements, specifications, and release plans.
  • Drive for the best customer experience possible. Work closely with engineering to develop, test, and deliver assets to engineering. Work with the technology team to deliver a world-class product driven by customers, prospects, advisory teams and internal product experts. Drive the end to end feature deliver cycle.
  • Measure success. Measure everything. A feature’s release does not dictate success. Define what success means for each feature and each function before it even goes to development. Develop ways to constantly define and monitor success.
  • Collaborate across teams. We win or lose as a team. Product Managers play a critical role in creating alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job.
  • Communicate clearly and efficiently. Coordinate product release communications for your components. Define expectations for engineering teams and hold them accountable to success and failures. Work closely with Product Marketing Managers to promote your products both internally and externally and ensure a cohesive message.
  • Represent Full Circle as a domain and product expert at customer interactions, industry and corporate events and online in customer community and through social networking.

EXPERIENCE

  • 5+ years of product management experience, or equivalent responsibilities
  • Leadership DNA – proven ability to set a vision, excite and lead a cross-functional technical team
  • Gathering and transforming business requirements and market needs into a successful product strategy
  • Experience presenting to executive leadership and handling sensitive customer situations
  • Ability to handle multiple competing priorities 
  • Strong troubleshooting and analytical thinking skills
  • Ability to lead and work autonomously
  • Experience working with Salesforce.com and B2B marketing automation software such as Pardot, Marketo, Eloqua, or Hubspot
  • Strong user experience/design sense, with a record of building great products
  • Experience with agile development methodologies, such as scrum
  • CS degree or equivalent

Job Location: San Mateo
For interested candidates, please send resume to Bonnie Crater, bonnie@fullcircleinsights.com.