Full Circle Insights Careers

Full Circle Insights (FCI) is poised for explosive growth in the B2B Marketing Analytics product space.

FCI addresses the critical issue for VPs of Marketing using Salesforce.com – getting accurate marketing performance measurement data and contribution to pipeline and bookings attribution. FCI is 100% built on the Salesforce Platform and can use data from leading marketing automation platforms, Google Analytics, and Salesforce.com to create a real-time view of marketing and sales performance.  We provide accurate Salesforce.com-based charts and dashboards (Classic and Lightning) that can be simply cut and pasted into the next board or planning presentation. Customers use FCI to easily understand which campaigns, programs, vendors, and content are driving engagement, conversations, pipeline, and revenue.

Open Positions

Sales Development Representative
Full Circle Insights (FCI) is looking for a high energy and dynamic Sales Development Representative (SDR) to provide pre-sales support. This role will be responsible for servicing inbound sales and related inquiries with a focus on engaging and qualifying all prospective customers. This role is one of the first touch points for prospects and has the opportunity to set the tone for the entire sales cycle. Over time, SDRs may have a career path to grow into Account Executives.

Responsibilities:

  • Respond, engage and qualify inbound leads and inquiries
  • Capability of understanding customer pain points, requirements, and correlating potential business value that can be provided by intelligent and engaging conversations over the phone and email
  • Schedule demos with qualified prospects leveraging inbound leads and target account selling
  • Meet monthly and quarterly business development goals
  • Work with account executives to implement sales strategies
  • Effectively partner and work across internal teams including Sales, Marketing, Product, Customer Success

Experience:

  • Excellent written and oral communications skills
  • Highly motivated professional with excellent interpersonal skills
  • High levels of energy, drive, enthusiasm, initiative, and commitment
  • Experience with the following sales tools a plus: Google Apps, MS Office, Salesforce.com, Outreach.io, LinkedIn, Drift
  • B.S. or B.A. degree or relevant experience

Additional information

Benefits:

  • 401K Plan
  • 3 weeks paid vacation and 10 paid holidays, annually.
  • Best in class health, dental, and vision benefits for employee and dependents.
  • Competitive salary and stock options.

Job Location:

San Mateo, CA

Click here to apply online

Software Engineer, Cloud

Our team is looking for a driven, experienced software engineer who can develop and improve our products built on AWS. We are working on ideas at the bleeding edge of marketing analytics. Engineers at Full Circle Insights don’t just write code, they take the initiative to own the development process from design to deployment, gaining a broad range of skills and experience in the process. As part of our team, you’ll even have the opportunity to interact with real-life customers using the products you built and see first-hand why they matter.

Responsibilities:

  • Work with CTO, QA engineers, other developers, and product development team to design, develop, test, and maintain Full Circle Insights products
  • Work with Product Management team to help understand and define requirements
  • Create and maintain back-end infrastructure for our product(s) on AWS
  • Ensure scalability of our AWS microservices. Our current stack: .NET/C#, MySQL/RDS, Lambda, API Gateway, SQS, CloudFront, DynamoDB, Javascript (browser-based) – but we are constantly looking for additional microservices to improve our infrastructure
  • Build upon our infrastructure-as-code process and further automate the deployment and configuration of resources on AWS
  • Monitor AWS CloudWatch metrics for reliability/scalability issues and investigate alarms
  • Develop additional Lambda functions in the .NET framework (C#) to support our products
  • Maintain and expand our APIs
  • Improve and develop our web-based scripts
  • Understand and master the Full Circle development process which includes:
    • Requirements analysis
    • Software design
    • Coding and unit tests
    • Issue tracking
    • Source control
    • Peer code review
    • Release management
    • Environment management
    • Technical documentation
    • Daily stand-up meetings
    • Working remotely
  • Work with Customer Success team to troubleshoot and fix customer issues and support customer deployments
  • Respect in the Workplace: You demonstrate integrity and authenticity, you encourage and facilitate the exchange of ideas, and you foster an inclusive work environment
  • Connection and Collaboration: You communicate and relate effectively, you promote and encourage teamwork, you manage relationships and expectations, and you think and solve problems creatively
  • The Ability to Make a Difference: You take personal accountability for action and results, you are action-oriented rather than reactive, and you take initiative and go beyond what is required

Qualifications:

  • 3+ years of professional software development experience in C# or Java
  • 3+ years of experience building and maintaining AWS infrastructure
  • Knowledge of AWS scalability concerns
  • Prior experience using source control and issue tracking system is required
  • B.S. in Computer Science or equivalent work experience
  • Exceptional analytical and problem solving skills
  • Excellent communication and interpersonal skills
  • Prior experience developing an infrastructure-as-code process
  • Prior experience querying and designing MySQL databases
  • Prior experience working with CI/CD tools like Jenkins
  • Prior experience working with the Microsoft .NET framework is a plus
  • Prior experience working in an Agile development environment would be nice
  • Familiarity with Salesforce.com development is a plus
  • Prior experience with QA automation tools (Selenium, Cinnamon, and others) is a plus

Additional information

Benefits:

  • 401K Plan
  • 3 weeks paid vacation and 10 paid holidays, annually.
  • Best in class health, dental, and vision benefits for employee and dependents.
  • Competitive salary and stock options.

Job Location:

San Mateo, CA or Remote.

Click here to apply online

Business Analyst
Company Description

Full Circle Insights is a growing company with pioneering products that help companies understand marketing’s contributions to pipeline and revenue. The customer success team is responsible for implementing Full Circle products and supporting our customers post-deployment. We are seeking self-driven individuals with a “get it done” mentality and a passion for helping organizations solve complex business and technology problems. This person will build and deliver intelligent and robust solutions for Full Circle’s customers. Our customers have adopted a data-driven approach to running their marketing efforts; the candidate should be comfortable with data management and manipulation and helping customers digest and understand data sets and metrics.

Job Description

The individual in this role will lead technical and business requirements sessions with Marketing and Sales to achieve the goals of both Marketing and Sales. The successful candidate will have a minimum of five years’ relevant work experience and be able to provide marketing best practices and strategy as it relates to marketing and sales metrics.  The successful candidate will be adept at managing customer expectations, leading implementation teams, and maintaining scope according to defined requirements. Individuals with broad experience implementing salesforce.com with Marketo, Eloqua or other marketing automation tools will have a head start.

Full Circle Insights is an exciting young company. We’re looking for smart people with great communication skills, quick thinkers who can thrive in a start-up environment and can contribute to developing processes and protocols. We have a solid team and we’re excited about building the company.

Responsibilities

  • Facilitate consultative sessions with customer to determine the best business solution to meet customers marketing and sales metrics goals.
  • Translate business requirements into well-architected solutions that best leverage Full Circle and the salesforce.com platform
  • Lead technical design sessions; architect and document technical solutions that are aligned with customer business objectives
  • Manage the technical delivery of custom development, integrations, and data migration elements of a salesforce.com implementation
  • Develop custom solutions and interfaces leveraging the salesforce.com platform
  • Manage technical scopes
  • Design and manage the execution of test plans to ensure a quality solution is delivered
  • Be a credible subject matter expert to customers and partners on sales cycles and marketing events
  • Contribute to developing new customer success processes
  • Coach and mentor junior technical resources; own responsibility for ongoing technical development of technical resources on Salesforce projects

Qualifications

  • Bachelor’s degree in a technical discipline or equivalent
  • Proven ability to design and optimize business processes and integrate business processes across disparate systems
  • 5+ years of Marketing industry experience
  • Strong expertise in Salesforce reports and dashboards
  • Understanding of the salesforce.com product suite including Salesforce1, Sales Cloud, Service Cloud, Platform and the AppExchange
  • Configuration experience using the salesforce.comp point-and-click developer interface
  • Awareness of programmatic solutions on the Salesforce platform including Apex and Visualforce
  • Understanding of the salesforce.com data loader for data migration activities in salesforce.com
  • Strong background in design and development of enterprise systems as part of a complete software product lifecycle
  • Knowledge of marketing automation applications (Marketo, Eloqua, Pardot, Act-On, etc.)
  • Excellent customer-facing written and oral communications skills

Additional information

Benefits

  • 401K Plan
  • 3 weeks paid vacation and 10 paid holidays, annually.
  • Best in class health, dental, and vision benefits for employee and dependents.
  • Competitive salary and stock options.

Job Location

San Mateo, CA

Click here to apply online.

Controller
Company Description

Marketing analytics is a crucial tool for marketers to understand the impact of campaigns on a company’s pipeline and revenue.  At Full Circle Insights, we help B2B marketers improve their ability to impact company performance — to improve annual planning, measuring against goals, optimizing lead management processes and evaluating marketing program performance against sales.  Full Circle is looking for a strong, proactive leader to guide the future of our marketing performance management offerings.

Job Description

We’re looking for smart people with great communication skills, quick thinkers who can thrive in a start-up environment and can contribute to developing processes and protocols.  We have a solid team and we’re excited about building the company. As a core member of the finance team, this person will be responsible for the monthly financial close and financial statements and overseeing all accounting activity.

Responsibilities

  • Manage monthly financial statement reporting process including close, review, analysis and interpretation of financial results
  • Assist in establishing and implementing revenue recognition policy for SaaS and Professional Services sales
  • Maintain and reconcile all deferred revenue schedules and accrual accounts
  • Perform monthly reconciliation and analysis of all balance sheet account balances
  • Work with management to ensure accurate and timely monthly expense accruals
  • Oversee payroll, accounts payable and accounts receivable
  • Assist in developing budgets and financial plans
  • Train and supervise accounting staff
  • Assist in providing accurate and reliable financial reporting to creditors and partners
  • Oversee timely reporting of tax, insurance and other reports required by governmental regulations including monthly sales tax reporting and returns
  • Coordinate annual audit and tax preparation
  • Handle all company banking, monitoring and reconciling all company bank accounts
  • Maintain and implement company expense and purchasing policy, implement other internal control guidelines
  • As company grows, design and maintain custom financial reports to facilitate day to day management decisions and external reporting requirements
  • Assist with Human Resource functions including new hires, payroll and benefits
  • Perform additional responsibilities as needed to achieve company goals

Qualifications

  • BA/BS Finance or Accounting required
  • CPA required
  • 5+ years of accounting experience in a SaaS environment.
  • Systems savvy, ability to understand and create adhoc reports
  • Financial analysis experience a plus; strong analytical and problem solving skills required
  • Effective written and oral skills a must; strong interpersonal skills required
  • Ability to take initiative and complete tasks independently
  • Demonstrated ability to work effectively under tight deadlines
  • Excellent computer skills, with proficiency in Quickbooks, Excel, and Word
  • Ability to maintain confidentiality and demonstrate impeccable integrity

Additional information

  • Candidates must reside in the San Francisco Bay Area
  • This is a 1/2 time position. Will consider a consultant for the right individual.

Job Location

San Mateo, CA

Click here to apply online.