Privacy Policy

Table of contents

Full Circle Insights is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy (“Privacy Policy”).

Full Circle Insights may change this Privacy Policy by updating this page. You should check this page from time to time to review any changes. This Privacy Policy was last updated to be effective as of March 31st, 2024.

What We Collect

We collect information about you when you provide it to us, when you interact with our products and services, websites and electronic systems, when you attend events and visit our offices, and when other sources provide it to us, which may include the following:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What We Do With the Information We Gather

We require this information to understand your needs and provide a better service .

Internal Record Keeping

We may use the information to improve our products and services.

Promotions

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting, using the email address that you provided.

Market Research

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or postal mail. We may use the information to customize the Full Circle Insights website according to your interests.

Other Business Purposes for Our Legitimate Interests

Where required by law or where we believe it is necessary to protect our legal rights, interests, or the interests of others, we may use this information in connection with the management of our business, including but not limited to, for operational purposes, business intelligence, website and product improvement, legal claims, compliance, regulatory and audit functions, protecting against misuse or abuse of our products and services, and protecting personal property or safety.

Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We have procedures in place to address any suspected personal data breach and will notify you, and any applicable regulator, of a breach when we are legally required to do so.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Additionally, when you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information by contacting us.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting, if you tell us that you wish this to happen.

If you attend a Full Circle Insights hosted event, we may distribute your business information to a co-sponsor of our event. If you wish us to not include your information, please contact us.

You may request details of personal information which we hold about you. If you would like a copy of that information please contact us.

If you believe that any information we are holding is incorrect or incomplete, please contact us. We will promptly correct any incorrect information.

How Long Does Full Circle Insights Keep Your Data?

We will retain your personal information for a period of time that is consistent with the original purpose of the data collection, or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We determine the appropriate retention period for personal information by considering the amount, nature and sensitivity of your personal information processed, the potential risk of harm from unauthorized use or disclosure of your personal information and whether we can achieve the purposes of the processing through other means, and on the basis of applicable legal requirements (such as applicable statutes of limitation).

Data Transfers and EU-US & Swiss-US Data Privacy Framework

EU-U.S. Data Privacy Framework and Swiss-U.S. Data Privacy Framework

Full Circle Insights complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Full Circle Insights has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Full Circle Insights has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this Privacy Policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov.

In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Full Circle Insights commits to resolve DPF Principles-related complaints about our collection and use of your personal information. EU and UK individuals and Swiss individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF should first contact us.

Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available.

In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, Full Circle Insights commits to cooperate and comply, respectively, with the advice of the panel established by the EU data protection authorities (DPAs), the UK Information Commissioner’s Office (UK ICO), and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF.

EU Personal Data Collection, Use, and Disclosure

EU Customer Data: Full Circle Insights collects and processes the following categories of EU Customer Data: name, telephone number, email address, customer support notes and records. Full Circle Insights will use and otherwise process EU Customer Data in the United States for the following purposes: general business administration; fulfillment of requests; responding to inquiries; and exercising a right or obligation imposed by law or contract (e.g., mandatory reporting obligations). Full Circle Insights transfers EU Customer Data to the following types of third parties: document management systems providers and software as a service providers.

Rights of EU Data Subjects

If you are an EU data subject, you have the right to access your own EU Personal Data subject to certain limitations, such as where the legitimate rights of other persons would be infringed or where the burden or expense of providing access would be disproportionate. If you wish to exercise such rights, please contact us.

Choices of EU Data Subjects

Individual customers have the right to exercise choice (opt-out) from our use of their EU Customer Data for direct marketing purposes. To exercise this right, please contact us. We do not otherwise use or disclose EU Customer Data in a manner that is subject to choice requirements under the Framework.

Recourse, Enforcement, and Liability

Please contact us as specified below if you have any questions, need access to your EU Personal Data, or otherwise need assistance. We remain responsible for our collection, use, and disclosure of EU Personal Data in accordance with the Framework. We also are responsible for third-party agents that are processing such data on our behalf, unless we prove that we are not responsible for the event giving rise to the damage. In certain situations, we may be required to disclose EU Personal Data in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.

If you have an unresolved concern about EU Personal Data that we have not addressed satisfactorily, we have committed to cooperate with the panel established by the EU Data Protection Authorities to serve as our independent dispute resolution body for the Framework. We are also subject to the investigatory and enforcement powers of the Federal Trade Commission with respect to the Framework. In addition, under certain conditions, more fully described on the Data Privacy Framework website, EU data subjects may invoke binding arbitration for non-monetary issues when other dispute resolution procedures have been exhausted.

Your Data Protection Rights Under the GDPR

The European Union’s General Data Protection Regulation (GDPR) and other countries’ privacy laws provide certain rights for data subjects. A data subject’s rights under GDPR include the following:

  • Right to be informed
  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right of data portability
  • Right to object
  • Rights related to automated decision making including profiling

If you wish to exercise one of these rights, please contact us by using the contact details below. We may ask you to verify your identity before responding to these requests.

California Residents

Information for California Residents / Your California Privacy Rights

Under the California Consumer Privacy Act of 2018 (“CCPA”), California residents have certain rights to understand and request that we disclose details about how we handle your personal information. If you would like to learn about our process for verifying requests, including the details that you can contact us. To learn more about how we collect, use, disclose, and share your personal information, please see below.

Categories of Personal Information Collected

In the preceding 12 months, we may have collected the following categories of personal information about California consumers. We may collect this personal information directly from you, from third parties, and from your interactions with us. The personal information categories are:

  • identifiers, such as name, email address, address, and phone number;
  • categories of personal information described in subdivision (e) of Section 1798.80 of the CCPA, such as address, telephone number, employment, and employment history;
  • commercial information, such as records of products or services purchased and other transactional data;
  • Internet or other network or device activity details, such as technical data about your use of our website, products and services;
  • geolocation data, such as your approximate location based on IP address;
  • audio, electronic, or visual data, such as part of a photo or recording for an Full Circle Insights in-person or virtual event;
  • professional or employment-related information, such as your employer and job role;
  • education information and details such as education history, certifications and qualifications;
  • any other information you provide to Full Circle Insights; and
  • inferences drawn from any of the above information.

Business and Commercial Purposes for Collection; Disclosures for a Business Purpose

We may collect all of the above categories of personal information to run our business and carry out our day-to-day activities, as described above. We disclose each of these categories of personal information with our service providers for various business purposes, as described above.

Your Rights

The CCPA gives you certain rights regarding the personal information we collect about you:

  • Right to Know About personal information Collected, Disclosed, or Sold.
  • Right to Request Deletion of personal information.
  • Right to Opt-Out of the Sale or Sharing of personal information.
  • Right to Limit the Use and Disclosure of Sensitive personal information.
  • Right to Correct Inaccurate personal information.
  • Right to Non-Discrimination for the Exercise of Your Privacy Rights.
  • Right to Designate an Authorized Agent.

Children

Full Circle Insights’ websites are not directed at children. We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us and we will take steps to delete such personal information from our systems.

Financial Incentives

We do not provide any financial incentives tied to the collection, sale, or deletion of your personal information.

If you would like to make a request and exercise your rights described above, please contact us via the link listed in the section below.

Chat Technologies

We use chat technologies provided by third-party vendors that employ cookies and software code to operate the chat features you can use to communicate with us through our Websites. We and such third-party vendors may monitor, record and use information from your interactions with our Websites. This information includes details you have shared through online chats, data on sections of the Website you have visited, your IP address and your general geographic information (e.g., city, state). This information may be processed for the purposes outlined in this Privacy Policy.

Requests

This Privacy Policy is intended to provide you with information about what personal data Full Circle Insights collects about you and how it is used.

If you wish to confirm that Full Circle Insights is processing your personal data, or to have access to the personal data Full Circle Insights may have about you, please contact us.

You may also request information about: the purpose of the processing; the categories of personal data concerned; who else outside Full Circle Insights might have received the data from Full Circle Insights; what the source of the information was (if you didn’t provide it directly to Full Circle Insights); and how long it will be stored. You have a right to correct (rectify) the record of your personal data maintained by Full Circle Insights if it is inaccurate. You may request that Full Circle Insights erase that data or cease processing it, subject to certain exceptions. You may also request that Full Circle Insights cease using your data for direct marketing purposes. In many countries, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how Full Circle Insights processes your personal data. When technically feasible, Full Circle Insights will—at your request—provide your personal data to you.

Reasonable access to your personal data will be provided at no cost. If access cannot be provided within a reasonable time frame, Full Circle Insights will provide you with a date when the information will be provided. If for some reason access is denied, Full Circle Insights will provide an explanation as to why access has been denied.

Contact Us

Please contact us if you have any questions, wish to exercise your rights of access, or seek other assistance as described above.

For questions or complaints concerning the processing of your personal data, you can contact us. Alternatively, if you are located in the European Union, you can also have recourse to the applicable European Data Protection Authority or with your nation’s data protection authority.

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