Simplifying the Waterfall for Marketing
- AUTHOR Bonnie Crater
- March 13, 2014
- No Comments
When I first saw the SiriusDecisions Demand Waterfall, I was enamored. Cool! Finally someone had started to describe how B2B marketing works and created a set of best practices. And it was simple – 5 stages from the top of the funnel to the bottom. So we learned 3 new acronyms MQL (Marketing Qualified Lead), SAL (Sales Accepted Lead) and SQL (Sales Qualified Lead) and we were happy.
Then came the feedback. “This doesn’t represent the real world.” “What about the sales role?” “What about telesales?” So Sirius Decisions revised the waterfall to include these functions. So the next version was way more complete and more representative of the real world but, geez, it was super hard to digest visually. Plus there were a bunch of new acronyms to learn (TQL and AQL etc.) You can see red, yellow, blue and green boxes which represent the following organizations:
- Red = Marketing
- Yellow = Teleprospecting
- Blue = Sales
And then there’s green which shows an organization accepting a lead from some other organization to work.
So Full Circle CRM looked at this, we thought that the best way to read this was to display 3 funnels, one for each department sourcing business. And so thus we split the waterfall into 3 as shown below.
This was all good except now we’re hearing from our customers that the stage names are too confusing and that companies need real names, not acronyms, for the stages. This is a nice evolution to the Sirius Decisions Waterfall. I wonder if Sirius will address this at the upcoming SiriusDecisions Summit in May?